Refund and Returns Policy for Gifiie.com

Last updated: 29 November 2025

This Refund & Return Policy applies to all purchases made on [https://gifiie.com/] and covers our range of home décor products, including furniture, lighting, textiles, and accessories. 

1. Right of withdrawal (change‑of‑mind)

  • If you are a consumer in the EU/UK, you have the right to cancel your online order within 14 days from the day you receive your items, without giving any reason.

2. Conditions for returns

  • Returned items must be unused, clean, and in a resellable condition, with original packaging, labels, and all accessories or assembly parts included.
  • If an item is returned damaged, used beyond normal inspection, or incomplete, we may reduce the refund to reflect any loss in value.

3. Items that cannot be returned

The following items are generally not returnable unless they are faulty or not as described:

  • Custom‑made or personalised products (for example, made‑to‑measure furniture or monogrammed items).
  • Items that have been assembled, installed, or clearly used.
  • Clearance or “final sale” items where this was clearly indicated at the time of purchase.

Any such limitations will always be clearly stated on the relevant product page and during checkout.

4. How to make a return

  1. Contact us within 30 days of receiving your order at [Email to: order@gifiie.com] (or via your customer account).
  2. Include your order number, the item(s) you wish to return, and the reason for return.
  3. We will confirm whether the return is accepted and send you instructions, including a return label or collection details where applicable.
  4. Pack the item securely in its original packaging and hand it over to the carrier or drop‑off point as instructed.

Large or bulky items (such as sofas or wardrobes) may require a scheduled collection by our delivery partner.

5. Return shipping costs

  • If you return items due to a change of mind, you are responsible for the cost of return shipping. For large furniture items, a collection fee may be deducted from your refund; the amount will be communicated clearly before you confirm the return.
  • If you return an item because it is damaged, defective, or we sent the wrong product, we will cover reasonable return shipping costs or arrange a free collection.

6. Refunds

  • Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
  • Approved refunds will be processed within 5–14 working days and issued to the original method of payment, unless you choose store credit or an exchange where available.
  • If your original order included a shipping charge, we will refund the basic standard delivery cost where required by law; any extra fees for express or special delivery are usually non‑refundable.

7. Damaged, defective, or incorrect items

  • Please inspect your order upon delivery and contact us as soon as possible (ideally within 48 hours) if an item is damaged, defective, or incorrect.
  • To help us resolve the issue quickly, provide photos of the packaging and product, along with a description of the problem and your order number.
  • Depending on the situation, we will offer a repair, replacement, partial refund, or full refund, including any applicable shipping costs.

8. Exchanges

  • If you wish to exchange an item (for example, for a different colour or size), please contact us within 14 days of delivery.
  • Where stock is available, we will process the exchange once we receive the original item. If an exchange is not possible, we will offer a refund or store credit according to this policy.

9. Country‑specific rules

  • If you order from outside the EU/UK, local rules may affect your rights. Where mandatory local consumer laws provide stronger protections than this policy, those laws will prevail.
  • Additional customs duties, taxes, or import charges paid by you are normally non‑refundable through us; you may need to contact your local customs office for guidance.

10. Contact

If you have any questions about this Refund & Return Policy or need help with a return:

  • Email: [order@gifiie.com]
  • Phone: [+33 6 10 48 13 66]

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